Frequently asked

Yes. We ship Australia-wide at a flat rate per item type, calculated at checkout. Sails and accessories ship free on orders over $1,000. Most orders leave Osborne Park within 1–2 business days, and local pickup is available.

Not at the moment. We ship within Australia only. If you're outside Australia, contact Severne directly for the dealer nearest you.

Unused gear in its original packaging can be returned within 14 days for a refund or store credit. Shipping costs are non-refundable. Email us first so we can give you a return reference and an address.

Sail size depends on your weight, the conditions you sail in, and what discipline you're chasing: wave, freeride, slalom, foil. As a rough guide, most adults carry a 5.0–5.7m quiver in WA's typical summer westerlies. We're happy to size you up properly: drop us a line with your weight, skill level, and home spot.

For freeride and intermediate sailors, a board volume of about your weight in kg + 30L is a good starting point. Wave riders go lower (–10 to –20L); foilers can go significantly lower thanks to lift. Call us if you want a specific recommendation for your conditions.

Yes, that's what we're here for. Email or call (08) 9446 6847 with your weight, ability level, the spots you sail, and the disciplines you're into. We'll come back with a specific kit list, not a generic upsell.

Used = pre-owned gear from last season or our demo fleet. Lightly used, inspected, sailing-ready. Proto = pre-production or test-pilot gear that didn't make it to the retail line. Often functionally identical to the production model, sometimes one-of-a-kind. Each Outlet product page lists what specifically you're getting.

Outlet gear is sold as-is and not covered by Severne's standard new-product warranty. We inspect every piece before listing it, but if anything's not as described when it arrives, contact us within 7 days.

Outlet items are one-of-one and final-sale, so we don't accept change-of-mind returns. If the item arrives damaged or significantly different from the listing, get in touch within 7 days and we'll make it right.

We run demo days at Pelican Point during the summer windsurf season, typically when the forecast looks good. Subscribe to the email list at the foot of any page for dates, or check our Instagram for the next session.

No, demo days are free. Just bring your own wetsuit, boom-height harness, and a sense of stoke. We supply boards, sails, masts, booms, and fins.

Severne offers a 12-month manufacturer's warranty on new sails, boards, and hardware against manufacturing defects. It does not cover normal wear, impact damage, or misuse. Keep your receipt; we'll need it to lodge a claim.

Email us with your order reference, photos of the issue, and a short description of what happened. We'll triage it locally and, if it's a warranty case, coordinate with Severne. Most claims are resolved within 2–3 weeks.

We don't run an in-house repair shop, but we can point you to a couple of trusted ding-repair guys in Perth who do excellent work. Drop us a line and we'll send you the contacts.