Refund policy

Returns

Unused gear in original condition can be returned within 30 days of delivery for exchange or
store credit. Get in touch before sending anything back so we can sort the details.

To be eligible, the item must be unused, in the condition you received it, and in its original
packaging. We need a receipt or proof of purchase.

Gift cards cannot be returned.

Used and Outlet stock

Used and Outlet items are one-of-a-kind and sold as-is unless faulty.

Pre-orders

Pre-order items are charged in full at checkout and ship when stock arrives from the supplier.
Expected arrival is shown on the product page.

The 30 day window above runs from the date your item is delivered, not the date you ordered.
You can cancel a pre-order for a full refund at any time before it ships; just contact us.

If the supplier's timeline changes we will tell you, and you can either wait or cancel for a
full refund.

Faulty or damaged gear

If something arrives damaged or develops a fault, contact us with your order reference, photos
of the issue, and a short description of what happened. We triage locally and coordinate any
warranty claim with the manufacturer.

Refunds

Once a return is received and inspected we will email you to confirm we have it, and let you
know whether it is approved. Approved exchanges and store credit are processed within a few
business days. Where a cash refund applies, it goes back to your original payment method and
can take a further few business days to appear, depending on your bank or card issuer.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.